Refunds & cancellation

We want paying for MoonSignal to feel safe. The short version: cancel any time, and if it isn't for you, ask within 14 days of your first payment and you get all of it back.

1. Full refund within 14 days

If you ask within 14 days of your first payment, we refund it in full. No questions, no forms, no conditions — you don't need to explain why. This applies to both Premium Monthly and Premium Yearly.

After those 14 days, payments are not refundable — this includes partial refunds for unused time — but you can cancel at any time so that you are not charged again. If a charge ever looks wrong to you, write to us anyway — we read every message.

2. Free trial

If your plan starts with a free trial (today that is Premium Monthly, 7 days), you are not charged during the trial. If you cancel before it ends, you pay nothing. We email you 2 days before the trial ends, so it never turns into a charge by surprise.

3. How to cancel

You can cancel in one step, whenever you like:

• In MoonSignal: open Account → Subscription & billing → Manage subscription.
• Or from the receipt email Stripe sent you: follow Manage order and choose Cancel subscription.

After you cancel, Premium stays open until the end of the period you already paid for (or until the end of your trial), and then your account closes until you subscribe again. Your Blueprint and everything you saved stay in your account.

Deleting your account does not cancel your subscription. The subscription is billed by Stripe, so cancel it first using the steps above, then delete the account if you want to.

4. How to ask for a refund

Email support@getmoonsignal.com from the address you used to pay. Write "refund" — that's enough. We confirm within 2 business days. The money goes back to the card or account you paid with; banks usually show it within 5–10 business days.

5. Yearly renewals

Premium Yearly renews once a year. We email you 7 days before each renewal, with the date and the amount, so you have time to cancel if you no longer want it. Renewal payments are not refundable — that is exactly why we send the reminder in advance.

6. Who processes payments

Payments are processed by Stripe through its Link service, which acts as the merchant of record and handles tax and receipts; the charge appears on your statement as LINK.COM* MOONSIGNAL. Refunds are issued through Stripe to your original payment method.

7. Your legal rights

This policy adds to your rights as a consumer — it never takes them away. If the law where you live gives you more, you keep it. More detail is in our Terms.

8. Contact

Questions about a payment: support@getmoonsignal.com.